Return & Refund Policy

At Made in Chefchaouen, we offer authentic handmade and traditional goods crafted in Chefchaouen, Morocco. Because many items are handmade, made-to-order, or carefully packed for international delivery, returns and refunds are handled on a case-by-case basis.

Before You Request a Return

We encourage you to review product descriptions, measurements, and photos carefully before ordering. Handmade items may have natural variations in color, texture, and small details. These variations are part of authentic craftsmanship and are not considered defects.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can help quickly.

• Send clear photos of the item and packaging
• Include your order number and a short explanation
• Keep the original packaging until your case is resolved

After review, we may offer (depending on the case): a replacement, a partial refund, or a full refund.

Case-by-Case Returns

If you would like to request a return for reasons other than damage or defect, please contact us. We will review your request and provide instructions if approved.

Non-Returnable Situations

• Items showing signs of use, installation, or wear
• Requests submitted outside the allowed timeframe
• Minor handmade variations (color tone, texture, small detailing differences)

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times can vary depending on your bank or payment provider.

Contact for Returns

• Email: madeinchefchaouen@gmail.com
• Phone / WhatsApp: +212 649 879 094
• Location: Chefchaouen, Morocco